Introduction
Synergy Brain Health & Lifestyle Medicine or Synergy Healthcare Facilities Services
(“we,” “us,” or “our”) is committed to respecting and protecting your privacy.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal
information in compliance with UAE regulations, specifically for individuals accessing
our healthcare services through collaborations with existing healthcare providers.
1. Information We Collect
We collect the following types of information to provide you with the highest quality
care and improve your experience on our platform:
Personal Information: Name, contact details, and identification
documents as required.
Health Information: Health records, symptoms, medical history, and any other relevant medical data.
Usage Information: Information on how you interact with our website,
including IP address, browser type, and page visits.
Communication Data: Messages, inquiries, and communication logs
when interacting with our support team or healthcare professionals.
2. How We Use Your Information
Your information is used to:
Deliver healthcare services, including scheduling, consultation, and
follow-up.
Coordinate with healthcare partners to ensure continuity and quality of
care.
Improve website functionality and personalize your experience.
Respond to inquiries, provide support, and address concerns.
Conduct necessary legal, administrative, and compliance checks.
3. Sharing and Disclosure of Information
We may share your personal information with:
Healthcare Partners: Entities we collaborate with to deliver healthcare
services, bound by confidentiality agreements.
Legal Authorities: If required by UAE law, including cases related to
health and safety, fraud prevention, or national security.
Third-Party Service Providers: For essential functions like IT support,
data storage, and analytics, under strict data protection policies.
We do not sell, rent, or lease your information to third parties for marketing purposes.
4. Data Storage and Security
We follow strict protocols to protect your data, including:
Encryption of sensitive data and secure storage facilities.
Limited access to authorized personnel only.
Regular audits and compliance checks to adhere to UAE healthcare regulations.
Retention of data only as long as necessary for legal and operational purposes, after which data is securely deleted.
5. Your Rights
You have the right to:
Access and review your personal information.
Request corrections or updates to inaccurate data.
Withdraw consent for certain data processing activities, where applicable.
Request deletion of your data, within the legal limits and requirements of
UAE law.
To exercise these rights, please reach out to our contact information below.
6. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or
legal obligations. Any updates will be posted on this page with the updated effective
date.
7. Contact Us
For questions or concerns regarding your privacy, please contact us:
info@synergy-bhlm.com
